Intelligent Chat Bots
Chatbots and artificial intelligence are shaping up to replace conventional online communication. These nifty little programs are already running on full steam, and changing the way businesses communicate and collect data from customers.
Even though AI still has a long way to go before it can truly interact on a human level; intelligent chat bots are making head way in the world of online communication, and could very well replace human interaction with businesses in the near future.
The best chatbots deliver a flawless customer experience or CX. The more advanced chatbots are so clever that customers literally can’t tell chatbot communication and human communication apart.
Decoding The Chat Bot
The chatbot has been developed with one clear vision in mind; delivering customer service in a manner that is perfect each and every time. Even though no AI communication can replace the value of human interaction and communication, humans have emotion and that can change the standard of service. Chat bots perform to the same standard every time and in an online chat that is all customers are looking for; flawless service.
Chatbots and artificial intelligence allow these programs to run, in order to fulfil businesses needs. The bots respond to keywords and draw on their embedded programming to assist customers with their needs. At the core of the most basic customer service chatbots is a document retrieval system.
The system isn’t perfect; think about your smart assistant in your phone, often the AI programming lacks the correct context of a certain word and spits out something completely irrelevant.
With the help of modern technology, it’s a certainty that chatbots and artificial intelligence will continue to improve and smarten up. Even though chat bots are still very much in their formative years, new technology like natural language processes and machine learning will change the way they communicate.
By adding natural language processes and machine learning it changes everything. The chat bot doesn’t just prompt from a rule, it has the ability to place words in context and continually learn and improve its skill so that it eventually has perfect communication skills, in the customer communication realm.
For now, chat bots won’t be taking over the client service centre for online businesses because at this stage of development, they simply don’t have the capacity to deal with human requests.
Advantages Of Chat Bots
The idea of chatbots and artificial intelligence is slowly starting to creep into the mainstream world and here’s why we could be seeing chat bots dominate online requests very soon.
Chat bots don’t need sleep; they are programs that will keep on delivering long after humans would have needed to clock out. This means you can add a valued 24/7 communication service to your business, which is more cost effective than human labour. Instead of a support team being on standby to answer questions about real money blackjack or a product or service, a chatbot could stand in and provide vital information after hours
There’s no more waiting with chat bots. One of the most frustrating parts about getting service, especially in the online domain are the waiting times you must endure. Chat bots can help customers almost instantly, relieving you and your business from customer frustration.
One of the biggest advantages of chatbots and artificial intelligence is their ability to collect data. By collecting customer data the chat bot will be able to provide you with feedback on what it is exactly that customers want from your product or service. This extends into the ability of the AI chat bot to build healthy relationships with your clientele base, which is a winning recipe for any business.