A business’ logistical operations can be hugely important to its success. Whether it’s getting goods to a customer, or simply having items shipped in as part of a supply chain, if these aren’t up to standard, a company can suffer. What this means then, is that along with simply having a logistics process in place, a business needs to ensure these are the best they can be – and a great way to go about this is to improve them by using apps.
Here, we take a closer look at just how an app for a business’ logistics, supply and deliveries could be useful for both the company and its clients alike.
Logistics Apps: What Can They Do?
It might be that the app offers a number of functions, but because one of the main aims of a business app is to offer a better, or improved service for its customers. As such, with a client delivery, some of the more common app functions can be:
- Using the app to track the status of a delivery
- Confirmation of initial orders
- Confirmation of completed deliveries
- Ordering functions
From a business perspective, such apps could be used internally by staff and may offer the following functionality:
- Checking stock levels
- Checking the status of a supply order
- Servicing orders
- Dealing with customer queries directly
The Effect of These Apps
So, while such apps can offer a better service, the positive knock-on effects can be much wider. Again, from a company perspective the benefits are mainly through making their supply chain or delivery processes much more effective and efficient. They can also be a big help in ensuring that all items are moved in the right timeframe and in highlighting any issues in a supply chain.
However, the same positives can also be felt by customers and clients, who can order and then receive their items in a much more convenient way. Plus, there’s the added peace-of-mind that delivery tracking services can afford customers, as they’ll be able to see exactly where their goods are in their delivery journey.
There are certain aspects that a business may wish to consider with this though. One of the main points is that as more and more companies begin to offer or use a delivery app, the faster and better their services will become, and they may in turn become more preferable and favourable to customers who want to make the most of this convenience.
On top of this, if a delivery company offers a variety of delivery options, they also need to make sure that their app offers functionality across all their solutions. Otherwise it can reflect badly and cause customer frustrations.
Launching these Apps
It doesn’t take a huge amount of effort to roll out such apps and they can either be built in-house (if you have the right expertise), or via a specialist designer. It’s wise to make sure these are always on-brand, fully-tested, bug-free and are easy to use, as this again can promote a positive image of a company.